Entries by Lekha Jambaulikar

WELLNESS & HOSPITALITY. WHERE NEXT?

Health and wellness is a hot topic in hospitality right now. Because wellness innovation in hospitality is seemly just starting out, there’s so much more science, integration, and bold new ideas yet to surface.

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3 WAYS CX MANAGEMENT CAN INCREASE REVENUE

More and more companies are talking about being customer focused, but are they doing it well enough to create a competitive advantage and drive revenue? Not only does investing in Customer Experience Management keep you ahead of the competition, it also plays in important role in increasing your bottom line.