The 7 CX Sins.
WHAT’S QUIETLY KILLING YOUR RESTAURANT’S REPUTATION (AND HOW TO FIX THEM)
In UAE’s fast-paced, reputation-sensitive food & beverage market, the biggest threat to your brand isn’t bad reviews—it’s the silence. Every day, guests walk out of restaurants, cafés, and QSRs without a complaint and never come back. They don’t leave feedback, they don’t post publicly, they simply choose not to return. These silent drop-offs represent lost revenue, brand trust erosion, and long-term profit damage.