Tag Archive for: employee experience

Top Trends in ESG and CX for 2026: Sustainability Meets Experience

ESG (Environmental, Social, and Governance) and CX (Customer Experience) are no longer separate strategies. In 2026, they will intersect to shape how brands earn trust, loyalty, and long-term growth. Customers increasingly expect that their experiences reflect ethical practices, transparent operations, and measurable sustainability. 

Below are six key questions that reveal how ESG and CX will evolve together in the coming year. 

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BARE Shares – Improve staff experience to boost customer satisfaction

Customer service is an integral part of running a successful business. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues. Furthermore, research by American Express found that 60% of customers are willing to pay more for a better experience. Read more